These Terms of Service ("Terms") govern your access to and use of the CiteCue website at citecue.com, the CiteCue application at app.citecue.com, and related services (collectively, the "Service") operated by CiteCue ("CiteCue", "we", "us", or "our"). By accessing or using the Service, you agree to these Terms.
If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
1. The Service
CiteCue is a platform that helps businesses measure and improve how AI assistants mention, cite, and recommend their brands. Features may include prompt monitoring, citation tracking, competitor analysis, sentiment reporting, AI crawler readiness checks, content recommendations, and automated content optimization ("AI Auto-Fix").
The Service is currently offered in private beta. Features, availability, and pricing may change as we develop the product.
2. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly at info@citecue.com if you suspect unauthorized access.
3. Waitlist and early access
If you join our waitlist, you may submit your work email, website domain, and related information. Joining the waitlist does not guarantee access. We may approve, defer, or decline access at our discretion. Waitlist information is handled as described in our .
4. Acceptable use
You agree not to:
- use the Service in violation of applicable law or third-party rights;
- probe, scan, or test the vulnerability of the Service except with our prior written consent;
- interfere with or disrupt the Service, including by introducing malware or attempting unauthorized access;
- scrape, harvest, or resell data from the Service except through documented APIs and within your permitted use;
- use the Service to monitor domains, brands, or content you do not have a legitimate right to analyze;
- misrepresent your identity, affiliation, or authority when signing up or submitting domains for analysis.
We may suspend or terminate access if we reasonably believe you have violated these Terms or pose a risk to the Service or other users.
5. Customer content and domains
You retain ownership of content, websites, and data you submit to the Service ("Customer Content"). You grant CiteCue a limited license to host, process, analyze, display, and improve the Service using Customer Content solely to provide and support the Service for you.
You represent that you have all rights necessary to submit Customer Content and to authorize CiteCue to process it, including for domains you connect or ask us to analyze.
6. AI-generated output
The Service may generate recommendations, drafts, summaries, or optimized content using automated systems. AI output may be inaccurate, incomplete, or outdated. You are responsible for reviewing any output before publishing or relying on it. CiteCue does not guarantee rankings, citations, mentions, traffic, or revenue outcomes.
7. Third-party services and AI platforms
The Service may interact with third-party platforms such as AI assistants, analytics providers, hosting infrastructure, and payment processors. Your use of third-party services is subject to their terms. CiteCue is not responsible for third-party services or for changes they make to their products, APIs, or policies.
8. Beta features and changes
Parts of the Service may be labeled beta, preview, or experimental. They may be less reliable, change without notice, or be withdrawn. We may modify, suspend, or discontinue any part of the Service at any time.
9. Fees and payment
Paid plans, if offered, will be described at checkout or in an order form. Unless otherwise stated, fees are non-refundable except where required by law. Failure to pay applicable fees may result in suspension of access.
10. Intellectual property
CiteCue and its licensors own the Service, including software, branding, documentation, and underlying technology. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.
11. Confidentiality
Non-public information about the Service, including beta features, roadmaps, and pricing not yet public, is CiteCue confidential information. You agree not to disclose it without our prior written consent.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CITECUE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE OR COMPLETE.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CITECUE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID CITECUE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) USD $100.
14. Indemnification
You will defend, indemnify, and hold harmless CiteCue from claims, damages, liabilities, and expenses arising from your use of the Service, your Customer Content, or your violation of these Terms or applicable law.
15. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or if we discontinue the Service. Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, and indemnification.
16. Governing law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Except where prohibited, the courts located in Delaware will have exclusive jurisdiction over disputes arising from these Terms or the Service.
17. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will post the updated Terms on this page and update the "Last updated" date. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
18. Contact
Questions about these Terms: info@citecue.com