Frequently asked questions
Everything you need to know about how CiteCue tracks your brand in AI answers, and what's included on each plan.
General
What is CiteCue?
CiteCue tracks how AI engines like ChatGPT, Gemini, Claude and Perplexity answer the questions your buyers actually ask, so you can see whether your brand gets mentioned, cited, and recommended — and fix what's keeping you out of the answer.
Why doesn't my brand show up in AI answers?
That's exactly what CiteCue measures — most brands start with low visibility. Citations shows whose content the AI trusts instead, and Content Fixes turns the gaps into concrete, prioritized actions. Improving takes real content work, and repeat scans show whether it's paying off.
Product
How do scans work?
A scan runs every prompt you're tracking through the AI engines on your plan, using live web search — the same way a real user would ask — then records the full answers and every source they cite. Scans usually finish in a few minutes and run in the background.
Which AI engines does CiteCue check?
CiteCue checks Gemini, ChatGPT, Claude and Perplexity — which ones run for your account depends on your plan.
How does the visibility score work?
Visibility is a single 0–100 score per scan. How often your brand is mentioned carries about half the weight, your share of citations roughly a third, and the rest is how often your own pages get cited directly.
What do citations mean, and why do they matter?
Citations are the sources an AI engine points to when it answers — your pages, competitors' pages, and third parties like review sites and forums. CiteCue tracks who gets cited, how consistently, and ranks each source's influence so you know where to focus.
What is Agent Usability?
Agent Usability sends an AI agent to try real tasks on your site — like finding pricing or contacting you — and reports exactly where it gets stuck. It's available on the Agency plan (12 runs/mo).
Pricing & access
Is there a free plan?
Yes. The Free plan covers 1 brand project with manual scans (5/mo, no scheduled cadence), 15 prompts per scan, and Gemini coverage — no card required. A shareable audit report is included.
How does the free trial work?
Pro comes with a 7-day free trial; Agency comes with a 7-day free trial. Cancel any time during a trial at no cost.
What's on the Enterprise plan?
Enterprise is a custom, contact-us tier for teams that outgrow Agency: unlimited projects, continuous monitoring, SSO and white-label reports, API + MCP access, and dedicated support and onboarding. Reach out and we'll scope it with you.
Which AI engines are covered on each plan?
Free covers Gemini. Pro covers ChatGPT, Gemini. Agency covers ChatGPT, Gemini, Perplexity. Enterprise adds every engine we support, including Claude.
Still have questions?
Can't find what you're looking for — reach out and a real person will get back to you.